Appointments
Routine appointments
We provide a selection of Book on the Day, Book in Advance and Telephone appointment slots. We do this to ensure that any patient who needs to access urgent care on the day can do so.
Book in Advance appointment slots with doctors may be pre-booked up to 2 weeks in advance. Once all the Book in Advance slots with doctors for a particular day have been allocated, patients will be advised that they will need to book on the day.
Book in Advance appointment slots with nurses may be pre-booked up to 2 months in advance.
URGENT APPOINTMENTS
Urgent appointment requests will be triaged by our trained reception team and when an urgent appointment is appropriate you will be given an on the day appointment.
If all of the appointments that day are booked, you will be added to the Duty Doctor’s list and the duty GP will either call you or ask one of our team to call you as appropriate.
If you have an urgent dental related problem , you will need to visit a dentist. If you need help accessing dental services please find contact details here
We have a valuable team of healthcare professionals with expertise in different areas. Our reception team are trained to ask questions to make sure you get to see the most appropriate health care professional for your issue or problem.
The practice operates an open list policy. We will endeavour to accommodate requests for a clinician of your choice, however this may not always be possible. Our priority is to ensure that patients in urgent need of care are able to access it.
Chaperones
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.
On occasions you may prefer a formal chaperone to be present i.e. a suitably trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and that your appointment is not delayed in anyway.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
Cancelling your appointment
Last month we provided just over 7000 bookable face to face and telephone appointments with our GP’s, nurses and other clinical team support, this included our flu clinics.
However, the number of patients able to receive care could have been higher if those patients who failed to attend had contacted us to cancel their appointment.
Please help us maximise the number of appointments we have available for all our patients by letting us know in advance of your appointment slot that you are unable to attend.
Contact us online for a non urgent admin/medical query
Please do not use this method for urgent/emergency requests or prescription related queries.
The submitted forms will only be read between 8:30am and 5pm.The forms will not be read on weekends or on bank holidays. They also will not be read Monday-Friday between the hours of 5pm and 8:30am. Please contact 111 during out of hours or 999 if it is an emergency.
To order your repeat prescription online please use your NHS App, your patient access account or email sxicb-esx.quaysideprescriptions@nhs.net
Enhanced Access Service
The Enhanced Access Service currently offers patients the opportunity of a telephone consultation with an appropriate clinician on Monday to Friday evenings between 6.30pm-8.00pm and Saturdays from 8.00am-5.00pm. This service is provided by South Downs Health & Care Federation who are based in Eastbourne. The service also offers a limited number of face to face appointments which are provided at their Eastbourne site.
Home Visits
We strongly encourage patients to attend surgery wherever possible as the facilities are much better equipped to investigate and treat patients.
However, if you are housebound or too unwell to come to the surgery you may request a home visit – these requests should be phoned through before 10.30am where possible and will be triaged according to need.
As a routine, visits will usually be in the early afternoon but we cannot specify a time.
