Contact the practice
Quayside Medical Practice
Chapel Street
Newhaven
East Sussex
BN9 9PW
Telephone: 01273 615 000
Out of Hours: 111
Opening Times
| Monday | 8:30am to 6:00pm |
| Tuesday | 8:30am to 6:00pm |
| Wednesday | 8:30am to 6:00pm |
| Thursday | 8:30am to 6:00pm |
| Friday | 8:30am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you have an urgent medical problem that cannot wait until the surgery is open, please phone: 01273 615000 – your call will be diverted automatically to the Out of Hours Service.
If your problem is a medical emergency, please phone: 999
Chest pains and / or shortness of breath constitute a medical emergency.
NHS 111
NHS 111 is the national telephone service that aims to make it easier to access healthcare services when you need medical help fast, but it is not a life-threatening situation.
If you need health information or advice on the most appropriate service for you, please phone: 111
Physical accessibility
There is limited parking in the practice’s shared car park. Patients / visitors are kindly asked not to park in the reserved bays or on the hazard lines. It is essential that emergency vehicles have clear access at all times.
Alternatively, there is Pay & Display parking available in the West Quay car park or in the NCP car park in Dacre Road.
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Business Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
You can email your complaint to sxicb-esx.quaysidecomplaints@nhs.net
